Stay Informed

Travel Advice

Important reminders for every traveller — check these before booking and before departure.

Key Reminders

Travel Advice & Customer Reminders

This website does not provide live government travel warnings. Always check official advice, airline updates and destination entry rules before booking and before departure.

Check official travel advice

Before booking, check destination-specific official guidance for safety, entry requirements, visa rules and local restrictions.

Allow time for airport processing

Security queues, check-in, baggage handling and airline schedule changes can all affect travel. Arrive early and check your airline's latest instructions.

Check passports and visas early

Many destinations require minimum passport validity and may require visas or electronic travel authorisations. Requirements can differ by nationality and transit route.

Keep copies of documents

Keep secure digital and physical copies of passports, visas, insurance, booking confirmations and emergency contact details.

Helpful Guidance

Travel Advice for Customers

Buy suitable travel insurance

Arrange insurance as early as possible. Check that it covers medical costs, cancellation, missed departure, baggage and the activities you plan to do.

Check visa rules early

Visa and entry requirements can depend on nationality, destination, transit country and travel purpose. Check before paying for non-refundable travel.

Review supplier terms

Airlines, hotels and transfer companies can have strict cancellation, amendment and refund rules. Read supplier terms before confirming.

Confirm passenger names

Names should match passports exactly. Name corrections can be expensive or impossible once tickets are issued.

Check health guidance

Speak to a GP, pharmacist or travel clinic where health requirements, vaccines or medication may be relevant for your destination.

Keep emergency contacts

Save airline, insurer, accommodation and local emergency contact details before departure.

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