Last updated: May 2026. This Privacy Policy explains how TravelSquare collects, uses and looks after personal data when you use this website or submit a travel enquiry.
1. Who We Are
TravelSquare is a Nottingham-based travel agency. We act as the data controller for personal data collected through this website. Our contact details are available on our Contact page.
2. What Data We Collect and When
When you submit the enquiry form on this website, you provide us with:
- Your name, email address and phone number.
- Travel details including departure airport, destination, travel dates, number of passengers, cabin class and any special requirements or notes you choose to include.
We do not ask for payment information, passport details or date of birth at the enquiry stage. If a booking proceeds and those details become necessary to complete arrangements with a supplier (such as an airline), we will request them separately and handle them with appropriate care.
We do not use website analytics tools, tracking pixels or advertising technology on this website. We do not collect any data about how you browse or use the site beyond what you actively submit.
3. How Your Enquiry Data Is Handled
When you submit the enquiry form, your details are transmitted securely to TravelSquare's team inbox via an encrypted, third-party form processing service. No enquiry data is stored in a website database. Only members of the TravelSquare team have access to submitted enquiries.
A member of our team will read your enquiry and contact you — by email, phone or WhatsApp depending on what you provided — to discuss suitable options for your travel.
We do not use your enquiry details for any purpose other than responding to your request and, where you instruct us to proceed, arranging travel on your behalf.
4. What We Do Not Do
- We do not sell your personal data to any third party.
- We do not share your details with marketing companies or data brokers.
- We do not add you to any mailing list or send marketing communications without your explicit consent.
- We do not store your enquiry data in a publicly accessible system or website database.
5. Sharing Data With Travel Suppliers
If you instruct TravelSquare to proceed with a booking, we will need to pass relevant personal details (such as your name, contact information and travel preferences) to the appropriate travel suppliers — for example airlines, accommodation providers or transfer companies — in order to complete those arrangements. We will only share what is necessary and will do so securely.
6. How Long We Keep Your Data
Enquiry correspondence is retained in our team inbox for a reasonable period while your enquiry is active. If no booking follows, we will not retain your data beyond what is reasonably needed.
Where a booking is made, we retain relevant records — including contact and booking information — for up to 7 years, in line with standard accounting and legal requirements.
7. Your Rights
Under UK data protection law, you have the right to:
- Ask what personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data, subject to any legal obligations we have to retain it.
- Object to or restrict how we use your data in certain circumstances.
- Withdraw consent where we are relying on consent as the basis for processing.
To exercise any of these rights, please contact us using the details on our Contact page. You also have the right to raise a concern with the Information Commissioner's Office (ICO).
8. Third-Party Services Used on This Website
This website loads fonts from Google Fonts (Google LLC). When your browser loads this page, it makes a request to Google's servers to retrieve the font files. Google may log that request as part of their standard infrastructure. TravelSquare does not receive or control any data from this process. Please refer to Google's own privacy policy for further detail.
The enquiry form uses a secure third-party form processing service to transmit your submission to our team. That service processes the form data on our behalf under appropriate data processing terms. Your data is used only to deliver your enquiry to us — it is not used or retained by that service for their own purposes.
9. Security
We take reasonable precautions to protect the personal data you share with us. Form submissions are encrypted in transit. Access to our team inbox is restricted to authorised team members. No online transmission method is completely immune from risk, so please avoid including highly sensitive information in open form fields unless specifically requested.
10. Changes to This Policy
We may update this Privacy Policy from time to time, for example if we add new services or tools to the website. The current version will always be published on this page.