Welcome to Travel Square Limited ("the Company"). These Terms and Conditions outline the
agreement between you ("the Customer") and the Company regarding the use of our services. By
engaging in any transactions or utilizing any services provided by the Company, you acknowledge
and agree to be bound by the following terms and conditions:
Services:
a. The Company provides travel-related services, including but not limited to booking flights, hotels,
car rentals, vacation packages, and travel insurance.
b. The Company acts as an intermediary between the Customer and third-party suppliers, such as
airlines, hotels, and car rental companies.
c. The Company's role is limited to facilitating the booking process and does not guarantee the
availability, quality, or suitability of any services provided by third-party suppliers.
Booking and Payment:
a. The Customer must provide accurate and complete information during the booking process.
b. The Customer is responsible for reviewing and confirming all booking details, including travel
dates, destinations, passenger information, and payment information.
c. All prices quoted by the Company are subject to change until the booking is confirmed.
d. The Customer is responsible for making full payment for all services booked through the
Company, including any applicable taxes, fees, and surcharges.
e. Payment methods accepted by the Company include credit cards, debit cards, bank transfers, cash
or other specified payment options. There is 2% convenience fee on credit card payments. We only
accept credit card if the card holder travelling himself or with his family.
f. In the event of a payment dispute or chargeback, the Customer must notify the Company promptly
and cooperate in resolving the issue.
g. If you pay deposit for a service and fail to pay outstanding balance on agreed date, Travel Square
reserves the right to cancel the booking and keep the deposit to cover cancellations and admin
charges.
Cancellations and Modifications:
a. Cancellation or modification of bookings might be subject to fees, penalties, or restrictions
imposed by third-party suppliers and the Company.
b. The Customers carefully review the cancellation and modification policies provided during the
booking process.
c. The Company shall not be liable for any losses or damages incurred due to cancellations or
modifications made by third-party suppliers.
d. some tickets are non-refundable, and changes are either not permitted or incur higher penalties,
please check at the time of booking.
e. please note date change charges and fare difference are 2 different things. i.e.
if you purchase ticket on 20JUN -15SEP for £600 and you were told at the time of booking, change
fee is £110.
Later, you want to change the dates to 15JUL-06SEP and fare for the new dates at the time of
change is £800. You will be asked to pay change fee £110 and fare difference £200, in total £310pp.
f. We strongly recommend all passengers provide passport copies at the time of booking and check
the names, dates, flight details at the time of booking. It is passenger’s responsibility to make sure all
details are correct on the documents.

Cancellation /changes by suppliers:
If supplier cancels or reschedules your service, we will offer you alternative as per suppliers’ policy.
Usually, 3 days before or after original flight. If you don’t want the options offered and choose dates
outside supplier’s policy. You need to pay applicable date change fee and fare difference.
Alternatively, you can go for refund. And pay £40 admin fee per person. Remaining amount will be
reimbursed when we will receive the payment from supplier. (Usually 6, 8weeks) in some cases it
takes longer.
Please note sometimes travel arrangements have to be cancelled or changed by suppliers due to
unforeseeable circumstances, like wars, industrial action, volcanic eruptions, floods, storms, Covid or
restrictions imposed by governments etc. the suppliers and Travel Square may try to help but do not
take any responsibility for things and events beyond our control.
No show.
All passengers are advised to check the flight time and date at most 48 hours of flight departure and
arrive at the airport at least 3 hours before flight departure time. If you fail to show up at the airport
or show up but fail to produce valid travel documents at the check in counter, airlines consider it as
no show. Some airlines don’t allow change or refund to no show passengers other charge higher
than usual charges in such cases.
Some airlines don’t allow changes or refund within 24 hours of departure time. If you need to
change the date or believe you may not be able to make it to the airport in time. Please let us know
ASAP, in some cases it helps reduce the charges. All cancellations, change requests should be made
in writing.

Travel Documents and Requirements:
a. The Customer is responsible for ensuring compliance with all necessary travel documents, such as
passports, visas, and health certificates.
b. The Company may provide general information regarding travel documents and requirements but
does not guarantee their accuracy or completeness.
c. The Customer should consult relevant authorities and embassies for up-to-date and specific travel
document requirements.
Limitation of Liability:
a. The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive
damages arising from the use of its services or any actions or omissions of third-party suppliers.
b. The Company's liability shall be limited to the amount paid by the Customer for the specific
service in question.
c. The Company shall not be responsible for any delays, cancellations, or disruptions caused by force
majeure events, including but not limited to natural disasters, civil unrest, or government actions.